Write to us
Email [email protected]. We read every message and reply, usually within a couple of days.
In the game, the same address is under Settings → About → Contact: a tap opens your mail app with it filled in. Settings is behind the person icon at the foot of the parts column in the hangar.
What helps us help you
- The build you are running — it is in the About list at the bottom of Settings.
- Your device: the phone or computer, and its system version.
- What happened, and what you expected instead. A screenshot is worth a page of words.
- For a purchase, the date and the receipt your store emailed you.
Buying in the game
The game sells two things, both on the Store page:
- The Online Pass, a monthly subscription with a 7-day free trial, to fly in the shared solar system with everyone else.
- Seed Money, a one-time purchase of credits for your programme, added at once.
Sign in
The first time the game opens it asks how: Apple, Google, or an email and a password. A purchase belongs to your account, so it works on every device you sign in on. Already playing signed out? Settings → Sign in.
Open the Store
In the hangar, tap the amber Store tile at the foot of the parts column.
Tap a product
Its sheet shows the price your store quotes, the terms and the Buy button. Your phone’s own store sheet takes the payment.
A purchase did not arrive
Open the Store page again, signed in to the same account, and tap Restore purchases. The game asks your store for everything you have bought and hands it to your programme. Still missing? Write to us with the receipt.
Cancelling the Online Pass
A subscription is cancelled where it was bought, not in the game:
- iPhone and iPad: Settings → your name → Subscriptions → Orbital Frontier → Cancel Subscription.
- Android: the Play Store → your profile picture → Payments & subscriptions → Subscriptions → Orbital Frontier → Cancel.
Cancelling during the free trial means you are never charged. After cancelling, the Pass runs to the end of the period you paid for, and your programme — ships, crew, credits — stays exactly where it is.
Refunds
Refunds are handled by the store you paid: Apple at reportaproblem.apple.com, Google from your Play Store order history. Tell us too if something went wrong, so we can fix it.
Your account
- A second device: sign in there with the same account and your programme comes with it. Signed in a different way? Settings → Account → Generate code on the first device joins the two.
- Starting over: Settings → Account → Reset account.
- Deleting it: Settings → Account → Delete account, or see Delete your account if you cannot open the app.
How the game works
The player manual covers every screen, part and world, and its questions and answers page has the ones players ask most.
Last updated: 16 October 2026 · Privacy policy · Terms of Use